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Shipping policy

Shipping Policy (Kingdom of Saudi Arabia)

Thank you for shopping with us. Below is our shipping policy to ensure a smooth and transparent delivery experience across the Kingdom of Saudi Arabia (KSA).

1. Shipping Coverage

We currently ship to all major cities and regions within the Kingdom of Saudi Arabia. Delivery availability may vary for remote or rural areas.

2. Processing Time

  • Orders are processed within 1–3 business days after confirmation.
  • Orders are not processed or shipped on weekends or public holidays.
  • During peak periods (sales, holidays), processing times may be slightly extended.

3. Estimated Delivery Time

  • Standard delivery: 5–10 business days
  • Remote areas: 7–14 business days

Please note that delivery times are estimates and may vary due to external factors such as customs delays, courier issues, or high order volumes.

4. Shipping Fees

  • Shipping fees are calculated at checkout based on your location and order size.
  • We may offer free shipping promotions from time to time.

5. Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS. You can use this number to monitor your shipment status.

6. Cash on Delivery (COD)

We may offer Cash on Delivery (COD) as a payment option. Please ensure the correct amount is available at the time of delivery.

7. Delays & Exceptions

While we strive to deliver on time, delays may occur due to:

  • High demand periods
  • Weather conditions
  • Courier service disruptions
  • Incorrect or incomplete shipping information

We appreciate your patience in such situations.

8. Incorrect Address

Customers are responsible for providing accurate shipping details. If an incorrect address is provided:

  • We are not liable for lost shipments.
  • Additional charges may apply for re-delivery.

9. Lost or Damaged Packages

If your order arrives damaged or is lost in transit:

  • Please contact us within 48 hours of delivery.
  • Provide photos (if applicable) and your order number.
    We will investigate and provide a suitable resolution.